our promise

Dianna Rae Jewelry is an American Gem Society® Registered Jeweler, ensuring that we have met the strictest standards in education, qualification, and ethics in the gemological industry.  At Dianna Rae Jewelry we are committed to the absolute highest levels of quality, craft, and service. We promise the following to ensure that you find your jewelry to be truly remarkable from the first moment you open your Dianna Rae Jewelry box to every smile you get when putting it on – now and for future generations to come.

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Custom Design Satisfaction Guarantee

We guarantee that you will absolutely love your Dianna Rae Jewelry custom design so much that you are never obligated to take delivery of your jewelry until it’s exactly the way you want it.

Easy Returns and Exchanges for In Stock Purchases

Within 30 days, if you need to return any item that was purchased from our in stock selection and it is in original condition, simply bring it back for a refund or exchange, no questions asked. A partial refund may apply if the item is not in original condition, was a special order, or has received any customization.

1 Year Warranty on Workmanship and Materials

Within the first year, if any issues occur outside of normal wear as a direct result of original workmanship or material quality being below Dianna Rae Jewelry standards, we will replace or repair all faulty components at no cost to you.

Security and Protection from Our Premier Diamond Brand

If you purchase a diamond from our premier diamond brand, a unique number is laser engraved on the side of your diamond. This number matches the number on the grading report, giving you positive identification of your exact diamond should anything ever happen. We can also add a unique custom laser engraving personalizing your diamond and offering even more identifying security.

Lifetime Natural Diamond Trade-In

At any time, you may trade-in any natural diamond purchased at Dianna Rae Jewelry for the original purchase price and apply that value to any new diamond purchase of greater value. NOTE: This does not include laboratory-grown diamonds. Dianna Rae Jewelry does not trade-in lab-grown diamonds.

Diamond Grading Precision

All diamonds purchased are personally inspected at Dianna Rae Jewelry by a GIA Diamonds Graduate to ensure accuracy of carat weight, cut, color, and clarity using our precision equipment and grading tools.

Lifetime Complimentary Cleanings & Inspections

For the life of your jewelry, stop in at any time and we will perform a complimentary expert cleaning and comprehensive inspection of your jewelry. For the best care and protection of your treasured jewelry, we recommend an inspection every 6 months.

Insurance Appraisal & Complimentary Lifetime Updates

We can provide you with an expert appraisal establishing the retail replacement value of your jewelry for insurance purposes. Stop in at any time for complimentary updates to your appraisal value to ensure that you are properly covered for the life of your jewelry. Dianna Rae is a Registered Jeweler® with the American Gem Society (AGS), ensuring that Dianna Rae Jewelry upholds the highest standards in ethics and jewelry education. In order to earn this title, Dianna Rae completed all the required coursework and classroom study by the AGS, along with written and practical exams in diamond grading. A re-certification exam is required each year in order to keep this title, ensuring that we’re staying up-to-date on the latest skills and knowledge in jewelry. This title of Registered Jeweler® is our commitment to you that we truly understand jewelry, diamonds and gemstones, and uphold high standards of ethical business practices.